About Tata Protect
At Tata Motors, our products and services are designed to improve your performance and profits. Built for success, these products and services provide you quicker repairs, better uptime, and faster resolution of queries. These services have been designed to address every possible issue that might arise during transportation and deliveries. Discover the world of Tata Protect and choose from our services to serve your business at every stage.
Host of services
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TATA Zippy
Under Tata Zippy, every complaint is addressed within a maximum time frame of 48 hours. Through this service, we offer prompt assistance throughout your ownership experience.
For our newly launched models (or our top 3 models based on volume), we provide customer and product assistance in the country within the warranty period.
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Tata Shield
With timely and effective assistance, we aim reduce your inconvenience during accidents and get your vehicle back on the road.
Our goal is to restore your vehicles with minimum downtime for your unhindered operations and productivity.
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TATA Genuine Parts
Whether it’s for our newly launched models or our top 3 models based on volume, we understand the importance of having TATA Genuine Parts readily available when necessary.
To achieve this, we make essential vehicle parts available at our service stations across the country. With 100% availability of these parts, we are equipped to address your repair and vehicle maintenance needs diligently.
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TATA Alert
With Tata Alert, our goal is to repair your broken-down vehicles as soon as possible. Hence, we provide on-site breakdown assistance within 1 hour.
We make sure that our workshops are equipped with reliable breakdown support infrastructure for quick repairs.
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Express Service
Our dedicated resources and hassle process ensures a smooth experience during servicing and repairs. We prioritise your convenience by providing exceptional service for your vehicle.
With Express Service, we aim to address and resolve pre-defined jobs and scheduled services within a time frame of 120 mins.
To achieve this, our authorised workshops are equipped with express bays, specific tools, exclusive staff, and readily available parts.
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Value Added Services
Our Value Added Services are developed with the aim to expertly manage the maintenance of your vehicle. This service is designed to reduce downtime while ensuring the optimum efficiency of your vehicle.
We offer AMC (Annual Maintenance Contract) or service packages that are focused on enhancing the longevity and performance of your vehicle.
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Customer Complaint Resolution
We monitor each complaint with a dedicated time frame for timely service and satisfactory resolution. Our customer-centric approach allows us to prioritise your concerns and feedback.
We make sure that every complaint gets the attention it deserves for your convenience. All customer complaints received through email, phone, Facebook, or other channels are actively registered with our Customer Assistance Centre (CAC).
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Customer Helpline
Our 24*7 Customer Helpline provides quick assistance for effective resolution of your queries.
Whether you have a purchase query about a new vehicle or a complaint regarding an existing vehicle, our Customer Helpline is always ready for assistance.
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Wide Network Coverage
Our nationwide presence enables us to offer you quality and quick assistance during emergencies. With our widespread network of service dealership centres, professional vehicle care is available in proximity.
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Skilled Technicians
Our team of certified and experienced technicians is fully equipped to provide expert vehicle care. From routine maintenance to complex repairs, you can rely on our skilled technicians for quality service.
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Transparent Communication
Whether it’s the status of your vehicle, our services, or any associated costs, you can rely on us to provide you with accurate information and maintain transparency.
Under Tata Zippy, every complaint is addressed within a maximum time frame of 48 hours. Through this service, we offer prompt assistance throughout your ownership experience.
For our newly launched models (or our top 3 models based on volume), we provide customer and product assistance in the country within the warranty period.
With timely and effective assistance, we aim reduce your inconvenience during accidents and get your vehicle back on the road.
Our goal is to restore your vehicles with minimum downtime for your unhindered operations and productivity.
Whether it’s for our newly launched models or our top 3 models based on volume, we understand the importance of having TATA Genuine Parts readily available when necessary.
To achieve this, we make essential vehicle parts available at our service stations across the country. With 100% availability of these parts, we are equipped to address your repair and vehicle maintenance needs diligently.
With Tata Alert, our goal is to repair your broken-down vehicles as soon as possible. Hence, we provide on-site breakdown assistance within 1 hour.
We make sure that our workshops are equipped with reliable breakdown support infrastructure for quick repairs.
Our dedicated resources and hassle process ensures a smooth experience during servicing and repairs. We prioritise your convenience by providing exceptional service for your vehicle.
With Express Service, we aim to address and resolve pre-defined jobs and scheduled services within a time frame of 120 mins.
To achieve this, our authorised workshops are equipped with express bays, specific tools, exclusive staff, and readily available parts.
Our Value Added Services are developed with the aim to expertly manage the maintenance of your vehicle. This service is designed to reduce downtime while ensuring the optimum efficiency of your vehicle.
We offer AMC (Annual Maintenance Contract) or service packages that are focused on enhancing the longevity and performance of your vehicle.
We monitor each complaint with a dedicated time frame for timely service and satisfactory resolution. Our customer-centric approach allows us to prioritise your concerns and feedback.
We make sure that every complaint gets the attention it deserves for your convenience. All customer complaints received through email, phone, Facebook, or other channels are actively registered with our Customer Assistance Centre (CAC).
Our 24*7 Customer Helpline provides quick assistance for effective resolution of your queries.
Whether you have a purchase query about a new vehicle or a complaint regarding an existing vehicle, our Customer Helpline is always ready for assistance.
Our nationwide presence enables us to offer you quality and quick assistance during emergencies. With our widespread network of service dealership centres, professional vehicle care is available in proximity.
Our team of certified and experienced technicians is fully equipped to provide expert vehicle care. From routine maintenance to complex repairs, you can rely on our skilled technicians for quality service.
Whether it’s the status of your vehicle, our services, or any associated costs, you can rely on us to provide you with accurate information and maintain transparency.
